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Return Policy

You have the right to revoke this contract within 7 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods (or the last goods, part shipment or piece in the case of a contract for several goods of a uniform order or the delivery of a good in several part shipments or pieces) only if the goods (product or product packaging) has been damaged in the shipment process.


To exercise your right of revocation, you must inform us by means of a clear declaration and visual proof of damage to of your decision to revoke this contract. 


To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period. 


For additional information regarding the scope, content and explanations of the exercise, please contact our customer service.

Consequences of revocation

If you revoke this contract, we will refund all payments for the purchased goods that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within seven days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you. We will not charge you any fees for the repayment in any case. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than within 7 days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of seven days. You shall bear the direct costs of returning the goods.  

 You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

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